Job & Careers
ABICOR BINZEL is a worldwide manufacturer of welding and cutting products and welding periphery for manual and automated processes.
As a mid-sized global company with over 1250 employees, more than 38 international subsidiaries, 20 sales partners, and production plants in 6 countries including the United States. We offer high-quality arc welding and cutting products, and solutions to customers with a focus on improving effectiveness, efficiency, and environment.
ABICOR BINZEL Supports Many industry segments including Automotive/Transportation, Shipbuilding, General and Heavy Fabrication, Energy/Offshore, and Emerging Applications industries.
All positions are full-time and offer a competitive compensation and benefits package. Interested candidates should send their resume with salary requirements per the job posting. For questions about ABICOR BINZEL Careers, Megan Grable, Human Resource Manager can be reached by email at mgrable@abicorusa.com
ABICOR BINZEL is an EOE and Drug-Free Work Environment.
ABICOR BINZEL USA, Inc. Is Hiring A Customer Support / Product Specialist
ABICOR Binzel USA, Inc. a leading manufacturer of welding equipment hiring a candidate to provide customer support for our products.
The ideal background/experience would be in customer service/technical support, the welding industry, automation, and manufacturing.
Must have excellent communication skills, mechanical aptitude, and the ability to multitask in a fast-paced environment. Bilingual
in English/French is a plus but not required.
Essential Functions:
• Answers product-related inquiries from customers
and the sales department
• Assists with processing and fulfilling customer orders
• Uses CRM software to initiate and resolve customer
complaints
• Responds to requests for price quotation, purchase
orders, order changes, adjustments, and cancellations
directly from the customer or sales rep
• Achieves and maintains good rapport with customers
and sales managers to give the best possible service
• Coordinates with internal departments regarding order
status
• Professional work ethic with the ability to work independently
as well as with a team
• Conscientious, detail-oriented, and accurate while
working in a fast-paced environment
• Maintains work-related databases
• Evaluate products returned for warranty and initiate
defect reports
• Monitors frequently asked questions and determines
ways to make customers more knowledgeable about our
products and processes
• Liaison between our German headquarters regarding
product-related issues
• Travel for product support, training, and trade-shows,
as needed
Qualifications:
• Strong organization, communication, Microsoft Office,
arithmetic, and keyboarding skills
• Language/speech skills sufficient to speak with customers
and colleagues both domestically and internationally
• Writing sufficient to collaborate with colleagues and customers
both domestically and internationally
• Excellent problem solving skills
• Capable of lifting 40 lbs. without assistance
• Excellent mechanical aptitude
• Must be able to work on multiple projects at once while
maintaining phone coverage
• Manual dexterity
• Self-motivated and able to work with minimal or no supervision
• Reliable
• Must learn/retain the knowledge of ABICOR Binzel products
and understand how they interact with other equipment
in a welding environment
• Must learn and be knowledgeable of competitor products
and what makes them different from ABICOR Binzel products
• Must learn and understand the welding processes in use
and how those processes affect ABICOR Binzel products
Interested or know someone who is? - Please speak with Bob Magers at bmagers@abicorusa.com or Megan Grable mgrable@abicorusa.com